Client Services Coordinator

Role Description
We are hiring a Client Services Coordinator to be the welcoming first point of contact for our clients and to keep daily operations running smoothly. This is a full-time, on-site role in Framingham and a central position in a small firm, with real ownership of how the office runs. Fluent English and Portuguese are required, and Spanish is a strong plus.

You are the person clients count on, from their first phone call through every step of their case. Day to day, you welcome clients in person and answer calls, emails, and WhatsApp messages with warmth and professionalism.

You run intake and scheduling, responding to new leads quickly, keeping them organized in our case management system (Docketwise), booking consultations, sending reminders, and preparing engagement letters from firm templates.

You handle client billing, answering payment questions and taking payments through LawPay. You keep client documents and records accurate, current, and confidential, and you manage the day-to-day office, working closely with the attorney and passing along any legal questions or urgent matters. We are open to one full-time hire or two part-time people, Monday through Friday during business hours.

Qualifications
Fluent in Portuguese and English, with Spanish a strong plus
Experience in a client-facing, coordinator, or administrative role, ideally in a legal or professional office
Warm, professional, and discreet, able to stay calm and kind with clients who are often going through stressful situations
Empathy, professionalism, and responsiveness
Organized and reliable, able to take ownership and solve problems independently
Comfortable handling client billing and payment questions, and quick to pick up software such as Docketwise, Google Workspace, and LawPay
Authorized to work in the United States