Technical Sales / Administrative Representative

Summary of Position:

This position will focus on Consumable Sales in Frederick, MD.

You will also be working on capital equipment sales in our Texas territory which consists of the following states; TX, AR, OK, LA, CO, KS, and greater Kansas City.

This will include sales of all segments of ours and HypOxygen portfolio. Commissions will be paid at 10% of gross profit of all capital equipment sales and service plans in the territory.

This position will assist with coordination of installs in the territory with the assistance of the National Sales Manager.

In addition this territory manager will also be responsible for inside sales coordination of our clinical CHROMagar portfolio.

This will involve attending specialized clinical conferences and interfacing with the managing director of CHROMagar in France as well as any consultants as needed.

Responsibilities – Service Contract Administration:

Create and email all service contract quotations for our sales & service team

Review customer documents, terms & conditions

Works closely with the sales & service team to facilitate customer satisfaction

Process & maintain all service contract purchase orders

Maintain an organized system of physical and digital records

Review and update existing contracts to monitor and be proactive with expiration status

Review all billable SARs submitted from service to ensure accuracy for invoicing

Assist customers with our service plan options, terms & conditions

Enter all equipment shipped and warranty expirations into Maximizer

Record all equipment Installation & Training dates into Maximizer

Track payments and deadlines for billable Service Action Reports

Assist in equipment quotations for our sales team

Ensure all deadlines and conditions described on customer contracts are met

Assist with order processing

Phone support

Responsibilities – TX Inside Capital Sales & Chromogenic Media sales

Technical sales of Our, HypOxygen product lines including processing sales leads, customer follow-ups on product requests, generating quotes, performing cold calls and maintenance of the CRM database

Drive sales growth of instrumentation and consumable products

Communicate with prospective & existing customers on all products and services offered, emphasizing product features and benefits to produce increased sales

Maintain qualified leads and forward consumable opportunities to inside sales

Submit and follow-up on monthly advertisements and maintain sales campaigns

Provide customers detailed marketing material related to product requests

Capturing of accurate and complete information to maintain, enter and update sales & lead information in the Maximizer CRM (customer relationship management) database system

Initiate prompt email follow-ups from trade shows leads

Understand the needs and expectations of the customers, present key features and advantages of the company products, provide relevant solutions or alternatives in their preferred choice of products to secure new business

Communicate the methods of using our products and resolve customer inquiries

Analyze the choices and financial capacities of every customer and suggest suitable products

Close sales deals and achieve customer satisfaction to retain customer for future purchases

Attend sales meetings concerning sales targets, forecasts and marketing campaigns

Scheduling in-house and customer site demos

Trade show attendance within territory and national meetings

Maintain outstanding professional relationships with other staff members, customers, industry contacts and vendors necessary in the best interest of the company and in conformity with objectives and policy

Requirements:

Proficiency in Microsoft Office Suite & Microsoft Excel

Professional attitude and appearance

Solid written and verbal communication skills and fluency in English is a must

Excellent organizational skills

Maintain current and accurate contract files including quotations, negotiation history, purchase orders and change orders (Maximizer)

Multitasking and time-management skills, with the ability to prioritize tasks

Customer service attitude

Ensuring timely contract communications internally and externally

Reliable with patience and professionalism

Ensure contracts are in compliance with all legal requirements and government regulations

Provide responsive and proactive services to all clients and customers

Address customer inquiries promptly and professionally and ensure customer satisfaction

Required Education, Qualifications, Skills & Experience:

High school graduate or GED, some college or other relevant education/experience a plus.

At least 2 years’ experience that is directly related to the job duties and responsibilities specified.

Must pass a background check

Ability to communicate effectively through reading, writing and the spoken word, in person and on the telephone; fluency in English is a must.

Ability to generate professional emails and computerized record maintenance skills

Ability to work reliably and independently

Proficiency with Microsoft Office Software

Ability to understand and follow directions.

Clinical microbiology experience a plus

Working under limited direction at times, including experience in planning, prioritizing and organizing work for self and others to achieve goals and deadlines