Store Manager

Company Description

We are a leading specialty retailer offering a broad selection of brand-name and designer fragrances at discounted prices. We operate hundreds of stores in regional malls, outlet centers, lifestyle centers, airports, and suburban shopping centers, providing convenient access to a diverse customer base. Our online platform extends the shopping experience, featuring popular products and offering customers an alternative to in-store shopping. Our team members benefit from working in a well-established retail environment focused on fragrance expertise, value, and customer satisfaction.

Role Description

The Store Manager position in Hershey, PA, is a full-time, on-site role responsible for the overall performance and daily operations of the store. The Store Manager oversees sales activities, ensures excellent customer service, and drives store profitability through effective merchandising and inventory control. This role includes coaching and supervising team members, scheduling staff, monitoring key performance metrics, and maintaining visual standards.

The Store Manager is also responsible for implementing loss prevention procedures, managing cash handling, and ensuring compliance with company policies. Additionally, the role involves collaborating with regional leadership, supporting local marketing initiatives, and fostering a positive and inclusive work environment.

Qualifications

Strong customer-facing skills, including customer satisfaction and customer service, with a focus on creating an engaging shopping experience.

Effective communication skills for interacting with customers, coaching team members, and collaborating with leadership.

Proven retail store management experience, including supervising staff, managing operations, and driving sales performance.

Knowledge of retail loss prevention practices, including monitoring shrinkage, enforcing policies, and promoting a culture of compliance.

Prior fragrance or specialty retail experience is a plus, along with familiarity with POS systems, sales report analysis, and basic budgeting.

Demonstrated leadership abilities, reliability, and flexibility to work retail hours, including evenings, weekends, and holidays as needed.